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Business Process Analysis and Enhancement Workflow analysis and reengineering Regulatory compliance Standards and best practices Policies and procedures |
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Program Management Automation Operations Business process analysis RFI and RFP development Proposal development Vendor/supplier qualification; site visits Proposal evaluation Contract review and negotiation support Risk analysis Product evaluation against specifications Policy development Management reporting Technology training |
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Management Practices Management maturity Governance Coaching Teambuilding Prioritization Documentation - Writing and editing - Document management: archiving, change management and version control, records management - Production management, standards and QA, workflow, review and approvals, status - Distribution, delivery, publication, presentation |
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Product Life Cycle Management Project manager and team selection Project Concept Document RFI, RFP, and business case development Business case approval process Vendor selection and coordination with Purchasing QA and Change Control before and after implementation |
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Human Resource Management Developments, trends, and best practices Workload distribution Compensation and benefits Employee measurement |
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Department Operations Purchasing/procurement Product support: item tracking, product description, reports Customer service Marketing research: demographics, surveys, focus groups Documentation: policies, procedures, reports, research, studies Business case Systems planning Issue and problem management Process analysis, improvement, and reengineering |
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